FAQs

How can I find out if HN delivers to my Location?

We deliver in all cities in India.

Do you take orders over the phone?

No. We do not take orders over the phone. The customer would have to place the order directly by sending their requirement on e-mail, you can send your email at inquiries@hemantandnandita.in

I have already placed my order. Can I add more items to the same order?

No. Once the order is placed, you won’t be able to add more items in it. You will have to place another order to shop again before shipping order.

Why did I receive only a part of my order?

Please e-mail at inquiries@hemantandnandita.in to get more clarity on your order status.

I need to return an item; how do I arrange for a pick-up?

You can initiate a pick up within 10 days of receiving your order. Once you have started the process for a pick-up, our logistic partners will contact you with the details. Please ensure that the items are properly packed with the order number/invoice number on top of the packet.

If you choose to self-ship the products, kindly address the package to the below-mentioned address. Additionally, please mention the invoice number and the number of items you are sending on a paper and keep it inside the package.

RETURN FORM is compulsory for all Returns.

Please review Return Policy for more details HERE

What are the modes of refund available after cancellation?

Once your return of the product has been approved, we will refund the product cost to you in the form of store credits in your User Account, which shall be required to be exercised within a period of 120 (One hundred and Twenty) days from the date of such credit. If you have opted for an exchange, we will exchange the product with a new product as per the return request.

The store credits shall only be limited to the amount of purchase cost and not the shipping cost. Further, the store credits shall be non-transferable.

How do I find out about sales and promotions?

We know everyone loves a good promotion! Our website changes promotions frequently. Subscribe to our newsletter to stay in the loop and know about the latest promotions and events.

How do I know my order has been confirmed?

Once the payment for the order has been credited in our account, we will send you a confirmation e-mail.

Once we have confirmed the order, we will process the order within 2 (two) business days. Orders are packed and shipped between Mondays to Friday, excluding public holidays. In case any order is placed on Saturday, Sunday or any public holiday, the same will be processed and shipped on the next business day.

To track your order, click the "account" icon located at the top right of the website. Or “Track your Order” LINK in “Help” section on the footer. Log in, then use the menu to track your order.

How can I track the delivery of my order?

To track your order, click the "account" icon located at the top right of the website. Or “Track your Order” LINK in “Help” section on the footer. Log in, then use the menu to track your order.

You will get email notifications of tracking from our side , So you can track status from there.

Where can I give feedback for my order?

You can provide feedback by visiting HERE

Why am I not receiving order/shipping notifications?

In case you don't find your email notifications, please look into the Promotions/Spam folder in your mailbox.

How do I place International Orders?

You can only place orders to be delivered in India through our www.hemantandnandita.in website. If you want to place international orders, then you would have to place the order directly by sending your requirement on email at inquiries@hemantandnandita.in.