FAQs

Q. Can I use 2 (Two) Promotional Coupons/Codes together?

Ans. No, you may only use 1 (One) Promotional Coupons/Codes in a single purchase or in a single customer order for the same Product(s).

Q. I am not able to apply Promotional Coupon/Code for purchase of Product(s) what may be the reason?

Ans. The Promotional Coupon/Code is only valid on products which are shown at full price or products which are shown at below 50% discount.

Q. How do I know my order has been confirmed?

Ans. Once the payment for the order has been credited in our account, you will receive a confirmation email and a SMS of Order Receipt. After Order Confirmation, we will process the order within 5-15 days and send you tracking details. Orders are packed and shipped between Mondays to Friday, excluding public holidays. In case any order is placed on Saturday, Sunday or any public holiday, the same will be processed and shipped on the next business days.

Q. How can I track the delivery of my order?

Ans. To track your order, click the "account" icon located at the top right of the website. Or “Track your Order” LINK in “Help” section on the footer. Log in, then use the menu to track your order. Alternatively, you can track your order simply by visiting [Link Here].

Q. Why am I not receiving order/shipping notifications?

Ans. In case you don't find your email notifications, please look into the Promotions/Spam folder in your mailbox.

Q. Do you take orders over the phone?

Ans. No. We do not take orders over the phone. The customer has to place the order directly on the website.

Q. How do I find out about sales and promotions?

Ans. We know everyone loves a good promotion! Our website changes promotions frequently. Follow us on Instagram and Facebook to stay in the loop and know about the latest promotions and events.

Q. How can I find out if the Company delivers to my Location?

Ans. Subject to applicable laws of India and our courier and logistics service providers’ terms and conditions, we ship and provide delivery across territory of India. Please see the courier and logistics service providers shipping guidelines [here].

Q. Do you ship free of cost?

Ans. Yes. We provide free shipping across the territories of India.

Q. Do I need to pay any additional taxes in respect of my Order?

Ans. No. The Price of the Products you pay at the time of purchase is inclusive of the applicable taxes.

Q. I have already placed my order. Can I add more items to the same order?

Ans. No. Once the order is placed, you won’t be able to add more items in it. You will have to place another order. You can email us on inquiries@hemantandnandita.in in case you want both the orders to be shipped together.

Q. Why did I receive only a part of my order?

Ans. At times, the order is shipped in different tranches/consignments as per requirements. Please email us at inquiries@hemantandnandita.in to get any and all clarity on your order.

Q. Where is my order shipped from?

Ans. All your orders are shipped from Noida, U.P., India.

 

RETURN


 

Q. What are the modes of refund available after cancellation?

Ans. Upon the receipt of the returned Product, we will inspect and notify if the returned Product is approved for a Return. Once approved, We will refund the Product cost to you in the form of “Refund to store credit” or “Refund to original payment method” (As preferred by you at the time of filling of Return Form). In the case of “Refund to store credit”, the credit can be used to repurchase within a period of 200 (Two hundred) days. Store Credits can only be used once and will not be reissued in the event of a Return.

Q. I was not charged for shipping during checkout, will i get full Return amount as Return/ store credit?

Ans. In cases wherein you have not been charged during checkout/purchase for shipping, you USD 30 (United States Dollar Thirty) shall be deducted from the Return/store credit amount. Accordingly, price of the Product as displayed to you at the time of purchase (less USD 30) shall be refunded or provided as store credit (as applicable, please check our relevant policies in this regard here).

Q. I need to Return an item; how do I arrange for a pick-up?

Ans. You may initiate the Return process of the Product within 48 (Forty Eighty) hours of the delivery. All Return of products, needs to be initiated by the process mentioned above [Link], wherein you may also be required to upload images of the relevant Product received. Once you have placed a Return request as per the Return Form, and the same is approved by us thereafter the Return process shall be commenced. We don’t provide pick-up facilities/services. You may have to send the relevant Product(s) back to our address in India at- “Att- E–Commerce Manager LINTL CLOTHING PRIVATE LIMITED, B-116, SEC 63, NOIDA 201301 – U.P, INDIA.” In this regard, we require the user/customer to ship the relevant Product to us.

Please review Return Policy for more details HERE.

Q. How do I Return my Products?

Ans. We require you to initiate any and all Return requests within 48 (Forty Eight) hours, via our ‘RETURN FORM’, which may additionally include you attaching and uploading relevant pictures of the Product/goods/items you are looking to Return. We shall approve your Return request subject to our policies, and inform you of the same. You can obtain refund in the form of store credit, or, refund of amount to your bank account (as per relevant details filled in the Return Form).
Please review Return Policy for more details HERE.

Q. Who is responsible for the risks of returns processes or for general risks involved in the Return of products?

Ans. Hemant and Nandita or the LINTL CLOTHING PVT LTD (the Company), provided under the Terms and Conditions (we require you to read the Terms and Conditions and overall Agreement carefully before engaging with us through purchases or otherwise), are not liable for the loss of garments in Return transit when you have sent the Return through your own courier service provider chosen in your discretion. As applicable on you, please use reliable courier service like, Blue Dart, DTDC, Delhivery, First Flight etc.
Please review Return Policy for more details HERE
Please review our Terms and Conditions HERE
.

Q. I received a damaged/wrong Product/item/goods how do I proceed for Return?

Ans. We apologize if you have received a damaged item. Please initiate the Return process within 48 hours by filling the Return Form, and submitting/uploading relevant pictures along with the Return Form (to add link here). Sorry for the inconvenience.

Q. I have ordered within India, where do I need to send my Return order?

Ans. Please send the Order to our address –
Att- E–Commerce Manager
HEMANT AND NANDITA
LINTL CLOTHING PRIVATE LIMITED,
B-116, SEC 63, NOIDA - 201301
U.P, INDIA..

Q. In case of refund/store credit, will I get duties/taxes as part of the refund at the time of check out?

Ans. Yes

Q. I requested for refund, but I have not received it yet, what may be the reasons?

Ans. Once we have received your package as per our Return policies as set out herein [LINK], your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Accordingly, please note that a refund may take 7-14 days to reflect in your bank account. You may need to contact your banking institution in case of further delays to understand the issue in the refund to bank account.

Q. Can I exchange the purchased products, for a different size or color?

Ans. We are currently unable to accommodate direct exchanges. If you would like to exchange, please Return your order and place a new one. Please read the Return Policies [LINK].

 

PAYMENTS

Q. What payment methods do you accept?

Ans. We provide you the following payment options on the Website:

  • Debit or Credit Card
  • Google Pay
  • Net Banking
  • Wire Transfer
  • Cash on Delivery (COD) for India only
  • PayPal

 

 

 

GENERAL

Q. Do color on screen are same as actual Product?

Ans. Our screens are tuned differently and colors that you see on your screen may be close but not exactly the same, as the Product.

Q. Where can I give feedback for my order?

Ans. You can provide feedback HERE.

Q. How should I choose the best size for me?

Ans. You can refer our ‘size conversion chart and size guide’ by Product category here. Though the look and feel of each Product is different, hence the silhouette will have unique measurements. For exact measurements on a style, please contact us at inquiries@hemantandnandita.in with your waist, hip, and bust measurements so we can assist you as efficiently as possible.