Return Policy

In case you are not satisfied with the Product or you have been delivered a wrong Product erroneously, you may return/exchange the Product within 10 ( Ten ) days of the date of delivery, provided such Product shall not be eligible for a return/exchange :

  • If the Product has been damaged;

  • If there is a change in quality, quantity or any other characteristic of the Product;

  • If the Product has been altered;

  • If the Product has been purchased in a sale for a discount for 30% (thirty per cent) or more;

  • If the Product has been washed, used, spoilt, or worn;

  • If the Product belongs to a category of non-returnable Products, as indicated on the Website; or

  • If the Product is returned without tags, labels, original packaging

  • Accessories and Innerwear like swim will not be returned.

Notwithstanding the foregoing, in case a Product is received by you in a damaged condition, you shall be required to inform us regarding the receipt of such damaged Product within 48 (forty eight) hours of the receipt of the Product.

The return or exchange process can either be initiated through the Website on the Return/ Exchange Form or by sharing the details of the return/ exchange via email addressed to inquiries@hemantandnandita.in.

Upon the receipt of the returned Product, we will inspect and notify if the returned Product is eligible for a return/exchange. Any returns received, which do not comply with this Section or any returns received after 10 days shall not be accepted and returned to you, at your expense. For avoidance of any doubt,

A Product purchased from the Website, cannot be exchanged at the store, owned and operated by us or any of our channel partners.

Once your return of the Product has been approved, we will refund the Product cost to you in the form of store credits in your User Account, which shall be required to be exercised within a period of 120 (One hundred and Twenty) days from the date of such credit. If you have opted for an exchange, we will exchange the Product with a new product as per the return request.

The store credits shall only be limited to the amount of purchase cost and not the shipping cost. Further, the store credits shall be non-transferable.

The return form is compulsory for all Returns. Click here to start the process.