Return Policy

At a Glance:

Return window Within 14 days from the date of delivery
Ship it back within Within 5 days of the return being approved
Condition required All tags and the “Do Not Remove” ribbon intact
India The freight charges & the transit risk to be borne by the customer
Refund time Within 5–7 business days after the items have passed the quality check at our warehouse

How to Return an Item:

The customer must initiate the return within 14 days of delivery. Make sure to share images of the garment to be returned showing the “Do Not Remove” ribbon intact, without which the return will not be accepted.

  • Submit a return request through our online RETURN FORM within 14 days of delivery.
  • Our team will review the request within 48 hours.
  • Once approved, pack your item securely and ship it back within 5 days to the address mentioned below.

The freight charges & any transit risk will be borne by the customer until we receive the parcel. Return requests sent by email aren’t directly accepted; please use the Return Form to submit the request.

India Returns Address:

Ecommerce Department (Order No. #IND______)
Lintl Clothing Private Limited
B-116, Sector 63, Noida – 201301, Uttar Pradesh, India
Phone: +91 8826260389

What Does Not Qualify for Return:

  • Worn, Washed, Altered or Used
  • Missing any of the original tags, packaging or garment bags
  • The “Do Not Remove” ribbon missing, removed, damaged, open or broken
  • Worn for a shoot, event, or any commercial or promotional use
  • Items marked FINAL SALE, or discounted 40% or more
  • Accessories such as scrunchies, headbands, scarves, swimwear, and bags for hygiene reasons, unless damaged or incorrect
  • Gift Cards are non-returnable/refundable and non-exchangeable for cash, valid for 1 year from purchase
  • Damaged items will not be refunded unless it has already been reported within 48 hours of delivery

Returns without an approved request, or shipped outside the return window, may be refused.

Return Shipping Costs:

  • The freight cost & the transit risk to be borne by the customer.

Shipping charges, import duties, customs, and other government charges are non-refundable everywhere. If a return is incorrectly declared, any extra duties or brokerage fees are your responsibility.

Refunds:

  • After the returned item passes the quality check at our warehouse, we’ll refund through the original payment method.
  • Shipping charges, duties & taxes aren’t refundable.
  • The customer will get an email once the refund is processed, usually within 5–7 business days (add 2–3 days during sale periods).

Shipping charges, import duties, customs, and other government charges are non-refundable everywhere. If a return is incorrectly declared, any extra duties or brokerage fees are the customer’s responsibility.

Refused Parcels:

Freight charges will be deducted from the refund amount, if an order is refused or rejected by the customer. Refunds are processed only once we receive the parcel back.

Good to Know:

  • Online purchases can only be returned online, not at our boutiques or partner stores, and vice versa for in-store purchases.
  • Items returned without approval, or outside the 14 day return window, then it won’t qualify for a refund and the package will be sent back to the customer.
  • Returned something that isn’t from us by mistake? Email us right away, we’ll try to help locate it, though we can’t guarantee recovery.
  • We may refuse returns that show signs of wear, are missing any tags or the “Do Not Remove” ribbon, falls outside our return categories, or arrives without approval.

Need Help?

Write to us at inquiries@hemantandnandita.in or call +91 8826260389. We’re happy to help.